Question 1

How does TixSimple pricing work?

Accepted Answer

Ticketing itself has no monthly fee — you pay 1.3% + $0.33 per paid ticket sold, and free tickets are always free. Optional services are added on top: Advanced Ticketing+ is $79/month with no setup fee, Essential Website is $49/month with no setup fee, Done For You Website is $99/month plus a $799 setup fee, Event Flow is $99/month plus a $499 setup fee, and the AI Employee+ bundle is $399/month plus a $1,499 setup fee. Annual billing waives setup fees on every service except Done For You Ticketing & Events.

Question 2

What is Done For You Ticketing & Events and do I need one per product?

Accepted Answer

Done For You Ticketing & Events is $299/month and gives you hands-on event support — we build your event, tickets, and website, and handle event day changes. It is account-wide, so you add it once and it covers every product on your account, not per product. It is included with the AI Employee+ bundle.

Question 3

Is there a contract or long-term commitment?

Accepted Answer

No long-term contracts. Monthly plans are month-to-month and you can cancel anytime. Annual plans run for 12 months in exchange for a discounted rate and waived setup fees.

Question 4

Do you offer a free trial or guarantee?

Accepted Answer

Free ticketing is effectively the trial — you can create an event, sell tickets, and check attendees in without a subscription. The AI Employee+ bundle is backed by a 30-day guarantee. You can also take the free Growth Assessment or book a no-pressure demo.

Question 5

How long does onboarding take?

Accepted Answer

You can publish an event and start selling in under an hour on your own. Managed services are typically set up within 5–10 business days. Done For You Websites and the AI Employee+ bundle usually go live in 1–3 weeks depending on how quickly we can collaborate on content.

Question 6

Do you handle the setup or do I have to do it?

Accepted Answer

Both options exist. Self-serve tools — event creation, ticket types, the website builder, scanners — are designed to be used without help. On paid services our team handles the heavy lifting: connecting accounts, configuring your dashboard, importing contacts, training the AI, and launching campaigns. You approve everything before it goes live.

Question 7

Will TixSimple work for my type of event?

Accepted Answer

TixSimple is built for festivals, concerts, conferences, county and state fairs, fundraisers and nonprofit galas, sporting events, and recurring venue programming. If you sell tickets, market events, or manage attendees, vendors, and sponsors, it fits — book a demo and we'll confirm.

Question 8

Can I keep my existing website, ticketing, or phone number?

Accepted Answer

Yes. You can embed TixSimple checkout into an existing website, port phone numbers into our communications platform, and migrate past ticket buyers and issued tickets from another provider using the Issue Tickets tool.

Question 9

Is my data and my attendees' data secure?

Accepted Answer

Yes. Data is encrypted in transit and at rest, hosted on enterprise-grade infrastructure, and access is restricted by role. Card details never touch our servers — payments run through Stripe, which is PCI-compliant — and we follow modern privacy practices for attendee and marketing data.

Question 10

How do I get started?

Accepted Answer

Describe your event in the chat builder on the home page — no account needed — and you'll see a live preview of your event page and tickets. From there choose Advanced edit or Go live and we'll walk you through creating your organizer account.

Question 11

How do I create my first event?

Accepted Answer

Start on the TixSimple home page and describe your event to the AI builder — name, date, venue, and what you're selling. It drafts your event page and ticket types with a live preview. Click Go live to create your organizer account, or Advanced edit to fine-tune every field in the dashboard first.

Question 12

Do I need an account to try the event builder?

Accepted Answer

No. The chat builder works anonymously and saves your draft in your browser, so you can see exactly what your event page and tickets will look like before signing up. When you're ready, your draft carries over into your new account.

Question 13

I left in the middle of setup — did I lose my work?

Accepted Answer

No. Onboarding progress is saved at each step (account, event, tickets, Stripe) and anonymous drafts are stored locally in your browser. When you return, the dashboard picks up exactly where you stopped and shows a Resume drafts card.

Question 14

What does my public event page include?

Accepted Answer

Your event page carries your organizer logo and branding, the event description and cover image, date, time, and venue with a map, all available ticket types with live availability, merch pre-orders if enabled, and a mobile-optimized checkout. Event pages include structured data so they can appear as rich results in Google search.

Question 15

How do I get my own event URL?

Accepted Answer

Every organizer gets a storefront at tixsimple.com with your own slug, and each event gets a clean, shareable URL underneath it. With a website package you can connect a custom domain and we'll handle DNS and SSL.

Question 16

How do I invite teammates to help manage the event?

Accepted Answer

Add team members from your organizer account settings. Members can manage events, attendees, and check-in without access to payout or billing settings, and scanner staff can be given a scanner key instead of a full login.

Question 17

How do I set up ticket types and pricing?

Accepted Answer

In your event editor, open the Tickets tab and create a type for each tier — General Admission, VIP, Early Bird, Student, day passes, and so on. For each type set the price, quantity, minimum and maximum per order, and the sale start and end dates so tiers open and close automatically.

Question 18

Can I sell free tickets?

Accepted Answer

Yes, and free tickets cost you nothing — no monthly fee and no per-ticket fee. Free registration works exactly like a paid ticket: attendees get a QR code, appear in your attendee list, and can be scanned at the gate.

Question 19

How do donation or pay-what-you-want tickets work?

Accepted Answer

Enable 'Name your price' on a ticket type, then set an optional minimum and a suggested default. Buyers enter their own amount at checkout, the minimum is enforced on the server so it can't be bypassed, and the donation total shows in your orders and analytics. This is popular with nonprofits and community fundraisers.

Question 20

Can I sell unlimited tickets or leave quantity open?

Accepted Answer

Yes. Leave the quantity unlimited for open-capacity or outdoor events, or set a hard cap per ticket type. When a type sells out it's shown as unavailable automatically and remaining inventory is checked at the moment of purchase to prevent overselling.

Question 21

Can I collect information from attendees at checkout?

Accepted Answer

Yes. Use the attendee fields builder to add questions — meal preference, t-shirt size, company and job title, emergency contact, waiver acknowledgement, and more. Fields can be required or optional and can be asked once per order or per individual ticket. Answers are exportable and feed AI matchmaking on Advanced Ticketing+.

Question 22

Who pays the ticket fees — me or the buyer?

Accepted Answer

You choose. Pass the 1.3% + $0.33 fee on to the buyer (most common) or absorb it into your ticket price. Either way, fees are shown transparently at checkout, and the fee calculator on our pricing page shows exactly what you keep compared to other platforms.

Question 23

What does the buyer receive after purchase?

Accepted Answer

Buyers get an instant confirmation email from tickets@tixsimple.com with their QR-coded tickets attached, a link to their ticket wallet, and an option to install the TixSimple wallet app to their phone. Tickets can be forwarded to guests and re-sent at any time from your dashboard.

Question 24

Can I design or brand the ticket itself?

Accepted Answer

Yes. The ticket template editor lets you set your logo, colors, and the details shown on the ticket, so what attendees see in email and in their wallet matches your event branding.

Question 25

How do interactive seating charts work?

Accepted Answer

Enable seating in the event editor and build your venue layout in the visual editor — sections, rows, tables, and general-admission zones. Link ticket types to specific areas and buyers pick their exact seat at checkout. Interactive seat maps are part of Advanced Ticketing+.

Question 26

Can I refund an order or cancel a ticket?

Accepted Answer

Yes. Open the order in the Orders screen and issue a full or partial refund. The ticket is voided, its QR code stops scanning, and inventory is returned to the pool so it can be resold.

Question 27

How do I create a coupon code?

Accepted Answer

Go to Discounts in your dashboard and create a code. Choose a percentage or fixed-amount discount, limit it to specific ticket types, set a maximum number of redemptions, and give it a start and end date. Buyers enter the code at checkout and the discount is validated on the server.

Question 28

Can I give special pricing to a specific list of people?

Accepted Answer

Yes. Upload a CSV of email addresses and attach special pricing to that list. When someone checks out with a matching email they automatically see the member rate — no code to share, remember, or leak publicly. This is ideal for members, alumni, season pass holders, staff, and sponsor allocations.

Question 29

What format should my CSV be in?

Accepted Answer

A single column of email addresses with a header row is all that's required. Duplicates are ignored, and you can re-upload at any time to add more addresses to the same list.

Question 30

Can I track how a discount performed?

Accepted Answer

Yes. Each code shows redemptions, revenue attributed, and remaining uses, and discounted orders are labelled in the Orders screen so you can see exactly what each promotion cost you.

Question 31

Can I run early-bird pricing without a code?

Accepted Answer

Yes — create an Early Bird ticket type with its own price and a sale end date. When it expires it closes automatically and the next tier takes over, which is a simpler and more trusted alternative to surge pricing.

Question 32

How do I get paid for ticket sales?

Accepted Answer

Connect your Stripe account during onboarding. Money from ticket sales goes into your own Stripe account and pays out to your bank on Stripe's standard rolling schedule — TixSimple never holds your funds.

Question 33

What's the difference between the Orders and Attendees screens?

Accepted Answer

Orders is transaction-focused: one row per purchase with the buyer, payment status, ticket count, discounts, fees, and expected payout. Attendees is person-focused: one row per ticket holder with their attendee field answers and check-in status.

Question 34

Can I filter and export orders?

Accepted Answer

Yes. Filter by event, ticket type, or date range, then export the results to CSV for your accountant, board report, or reconciliation against your Stripe payouts.

Question 35

How is my expected payout calculated?

Accepted Answer

Expected payout is gross sales minus discounts, minus the TixSimple fee of 1.3% + $0.33 per paid ticket (only if you absorb fees rather than passing them to the buyer), minus Stripe's processing fee. The Orders screen shows the breakdown per order so nothing is a surprise.

Question 36

How do I check my Stripe connection is healthy?

Accepted Answer

Your dashboard shows a Stripe status card that flags missing details, pending verification, or disabled payouts before they cost you a sale. If it shows an issue, click through to finish onboarding in Stripe.

Question 37

Can I send an invoice instead of taking a card payment?

Accepted Answer

Yes — for services and sponsorships our team can issue a custom Stripe invoice to your account. For ticket buyers, the standard checkout with card payment is the fastest path and issues tickets instantly.

Question 38

How does ticket scanning work?

Accepted Answer

Create a named scanner key in the Scanners screen for each gate or door, then open the scanner link on any phone or tablet browser. Point the camera at the attendee's QR code and you get an instant pass or fail message before returning to the camera automatically. Valid tickets are marked used so they can't be reused.

Question 39

Do my gate volunteers need accounts?

Accepted Answer

No. Share the scanner link or key with your staff and they can scan immediately. Because they never log into your dashboard, they can't see orders, payouts, or attendee data beyond the check-in result.

Question 40

Can I track how many people came through each gate?

Accepted Answer

Yes — that's why scanner keys are named. Every scan is attributed to the key that performed it, so scanner analytics show entries per gate over time, letting you compare door traffic and staff a busy entrance properly next year.

Question 41

What happens if someone tries to scan a ticket twice?

Accepted Answer

The scanner shows a clear failure message stating the ticket was already used, along with when and at which gate it was scanned. Refunded or voided tickets also fail.

Question 42

Can I check attendees in without scanning?

Accepted Answer

Yes. Search the Attendees screen by name, email, or order number and check someone in manually — useful for will-call, comped guests, or a buyer who can't find their email.

Question 43

Can I use the same scanners for merch pickup?

Accepted Answer

Yes. Set a scanner key's gate type to Merch and it validates merch pickup codes instead of entry tickets, so your merch tent staff can't accidentally burn someone's entry ticket.

Question 44

What is the ticket wallet?

Accepted Answer

Every buyer gets a wallet page holding all of their TixSimple tickets and merch pickup codes across every event and organizer. After purchase they're prompted to install it to their home screen as an app, so their QR codes are one tap away at the gate — even on a weak festival signal.

Question 45

Do attendees need to download an app from the App Store?

Accepted Answer

No. The wallet is a progressive web app that installs straight from the browser on iPhone and Android. There's no store download, no account creation friction, and no cost to you or your attendees.

Question 46

How do I manage my attendee list?

Accepted Answer

The Attendees screen lists every ticket holder with their ticket type, attendee field answers, and check-in status. Search, filter by event or ticket type, and export to CSV for badges, catering counts, or your CRM.

Question 47

Can an attendee transfer their ticket to someone else?

Accepted Answer

Yes. Buyers can forward tickets from their wallet, and you can reassign a ticket to a different name and email from the Attendees screen — the old QR code stops working and a new one is emailed.

Question 48

How do I resend someone's ticket?

Accepted Answer

Find them in the Attendees or Orders screen and resend the confirmation email. It goes out instantly from tickets@tixsimple.com with a fresh link to their wallet.

Question 49

How do I give free tickets to members, staff, or VIPs?

Accepted Answer

Use Issue Tickets in your dashboard. Enter or paste the email addresses, pick the event and ticket type, and TixSimple creates zero-cost orders and emails each person a real QR-coded ticket. They appear in your attendee list and scan at the gate like any other ticket.

Question 50

Can I migrate ticket holders from Eventbrite or another provider?

Accepted Answer

Yes. Export your attendee list from your current provider and issue their tickets in TixSimple with the matching ticket types. Everyone receives a new TixSimple ticket and wallet link, and you run check-in from one place on event day.

Question 51

Do issued tickets collect attendee information?

Accepted Answer

Yes. Issued tickets can require the same attendee fields as purchased ones — either filled in by you at issue time or completed by the recipient through the link in their email.

Question 52

Are issued tickets counted in my capacity and reporting?

Accepted Answer

Yes. Comped and migrated tickets draw from the same inventory and appear in attendee counts, scanner analytics, and reporting, marked at zero revenue so your sales numbers stay accurate.

Question 53

How do merch pre-orders work?

Accepted Answer

Add merch items with photos, prices, and variant options like size and color. Buyers add them during ticket checkout or later from their wallet, and they receive a merch pickup QR code. On event day your merch tent scans the code with a Merch gate scanner and marks the item collected — no shipping, no lost orders.

Question 54

Can I offer sizes and colors?

Accepted Answer

Yes. Each item supports variants with their own inventory, so a sold-out size closes on its own while the rest stay available.

Question 55

How do I know how much to order from my printer?

Accepted Answer

That's the point of pre-selling. Your merch report shows exactly how many of each variant were purchased before the event, so you print to demand instead of guessing and eating leftover stock.

Question 56

Can I show merch on my event website?

Accepted Answer

Yes. If you have merch for sale and an eligible plan, the website builder can add a Merch section to your site that pulls your live items and prices automatically.

Question 57

Do you offer print-on-demand or shipping?

Accepted Answer

Not today. Merch is built around pre-order and pickup at the event, which is what most organizers actually need and avoids shipping costs and support headaches. Tell us if drop-ship matters to you — it's on our roadmap.

Question 58

What plan do I need for merch?

Accepted Answer

Merch pre-orders are part of Advanced Ticketing+ at $79/month with no setup fee. Standard ticketing fees apply to merch sales.

Question 59

How do vendor applications work?

Accepted Answer

Share your public vendor application link. Applicants submit their business details, booth needs, insurance, and anything else you ask for. Applications land in your Vendor Applications queue where you approve, decline, or request more information, and approved vendors get a payment link for their booth fee.

Question 60

Can vendors check the status of their application?

Accepted Answer

Yes. Every applicant gets a status page link so they can see whether they're pending, approved, or declined — which cuts the 'did you get my form?' emails dramatically.

Question 61

Can I collect booth fees through TixSimple?

Accepted Answer

Yes. Set your booth fee tiers and approved vendors pay online through the same Stripe connection as your ticket sales, so booth revenue lands in the same payouts.

Question 62

How does sponsor management work?

Accepted Answer

Sponsors apply through their own link with your sponsorship tiers and benefits. Review and approve them in the Sponsor Applications queue, collect payment, and track which benefits each tier is owed.

Question 63

Can I customize the application questions?

Accepted Answer

Yes. Both vendor and sponsor forms have configurable fields, so you can ask for menus, power requirements, tent size, certificates of insurance, logo files, or anything specific to your event.

Question 64

What is the branded event app?

Accepted Answer

It's a mobile-friendly app for your event at its own link, carrying your logo and colors. Attendees sign in with their ticket to see the schedule, vendors and sponsors, their tickets, and networking features — no app store download required.

Knowledgebase

Before You Book